Terms & Conditions
Contact details
Khyam Limited
Unit 5 The Bloxwich Lane Estate
Bloxwich Lane
Walsall. WS2 8TF
Web sales: 0800 644 4401
Technical help: 0844 850 4401*
Spares & Repairs: 0844 850 4402*
Accounts: 01922 611171
Fax: 0800 644 4402
*0844 Calls charged at 4p/minute
Method of Payment
We accept Visa, MasterCard, Delta & Switch Credit/Debit Cards through PayPal. To prevent delays in order processing please ensure the cardholders name and address is exactly as given on the card & statements. If you make an error in the order details you have already submitted please contact us by email or phone. Do not give any revised credit card details by email as this is not secure.
Pricing Policy
All products are priced in pounds sterling and include UK VAT at the prevailing rate.
Delivery Time
We only accept orders from and deliver to customers in the UK. It is our aim to deliver all orders the next working day from when your order is placed. This may extend to two working days depending on the time the order was placed. We will be advised of your delivery by email, this will include your parcel tracking number so you can monitor exactly where your parcel is.
Return of goods policy
If you wish to make a return please contact enquiries@tentspares.co.uk or our Spares and Repairs Line on 0844 850 4402 first with your order number and the reason why you wish to return the goods.
If goods are faulty or if the wrong item has been despatched they can be returned for a full refund (including delivery charge) or exchanged (subject to availability of replacement).
If the goods have been dispatched as ordered and are not faulty, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge. All returns must be organised within 28 days of receiving your order. Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate) .
We will not refund your postage costs unless the item is faulty or there is an error in the delivery.
Cancellation Policy
If the goods have been dispatched as ordered and are not faulty, they can be returned for a refund, but only for the cost of the goods if they have incurred a delivery charge. All returns must be organised within 28 days of receiving your order. Items must be unused, still have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate).
If you wish to make a return please contact enquiries@tentspares.co.uk or our Spares and Repairs Line on 0844 850 4402 first with your order number and the reason why you wish to return the goods.
We will not refund your postage costs unless the item is faulty or there is an error in the delivery.
Guarantee & Faulty Item
Please Note: Poles and joints on any tent are not covered under their manufacturer’s warranty. However spare poles are available to be purchased. Please contact enquiries@tentspares.co.uk or our Spares and Repairs Line on 0844 850 4402 for further information.
All other products are guaranteed against faults for a period of twelve months from the date of purchase unless otherwise stated. This guarantee excludes faults caused by misuse, neglect, accidents, reasonable wear & tear or adverse weather conditions.
If you wish to make a return please contact enquiries@tentspares.co.uk or our Spares and Repairs Line on 0844 850 4402 first with your order number and the reason why you wish to return the goods.
Items returned under guarantee must be in a dry and clean condition and accompanied by proof of purchase from us and with a clear description of the fault.
Please note Khyam will not be held responsible for the following –
1. Reimbursing the cost of travel in any circumstance.
2. Reimbursing the cost of accommodation in any circumstance.
3. Reimbursing for any costs due to products causing damage to any property or persons.
4. Reimbursing the costs incurred for any goods not working for their intended purposes.
The majority of seams on your tent flysheet have been seam taped during manufacture. However it is sometimes not possible, due to the nature of some materials used and sewing methods employed, to fully seal all seams. It may therefore, in some circumstances, be necessary to manually seal certain seams with the sealant provided. Please refer to the instructions on how to seal seams, in the ‘Frequently asked Questions’ section of our website.
Complaints
We always aim to offer a high level of customer service. If you have any problems or queries please contact us:
- by telephone to our Technical help Line on 0844 850 4401
- or by faxing on 0800 644 4402
- or in writing or to our company address given at the top of our Terms and Conditions
Company Details
Khyam Limited
Registered Office:
Unit 5 The Bloxwich Lane Estate, Bloxwich Lane, Walsall, WS2 8TF
Registration no: 06870082
VAT no: 979 7847 23
